Refund policy
Storsey Refund Policy
At Storsey, we are committed to providing high-quality products and a positive customer experience. Please review our refund policy carefully before making a purchase.
1. Refund Eligibility Window
We offer refunds within 30 days of the original purchase date. Requests submitted after the 30-day period will not be eligible for a refund.
2. No Returns Policy
Storsey does not accept product returns. Customers are not required to send items back to us under any circumstances.
3. Refund Eligibility Criteria
Refunds are only issued under the following conditions:
- The request is made within the 30-day refund window
- The product is defective, damaged, or not as described
- Proof of purchase is provided (e.g., order number or receipt)
- Supporting evidence is submitted when applicable (such as photos or videos of the issue)
We reserve the right to deny refund requests that do not meet these criteria.
4. Non-Eligible Refund Situations
Refunds will not be granted in the following cases:
- Requests made after 30 days from the purchase date
- Dissatisfaction due to personal preference (e.g., change of mind)
- Issues caused by misuse, improper handling, or normal wear and tear
- Incomplete or unverifiable refund requests
5. Refund Process
To request a refund, please contact us at:
Email: bobinfolab801@gmail.com
Include the following information in your request:
- Full name
- Order number
- Description of the issue
- Any supporting evidence (photos/videos, if applicable)
Our team will review your request and respond within a reasonable timeframe.
6. Refund Approval & Processing
If your refund is approved:
- The refund will be issued to your original payment method
- Processing times may vary depending on your payment provider
- Storsey is not responsible for delays caused by financial institutions
7. Contact Information
For any questions regarding this policy, please contact us at:
storseyinfo@gmail.com